Increasingly, yes. AI assistants such as ChatGPT, Google's AI Mode and Gemini, Microsoft Copilot and Meta AI can show products from stores that connect their catalogs, and depending on the assistant, your country and your account, you may be able to check out in the chat or be sent to the store's own checkout. Klairs products are available through Shopify's agentic shopping channels, so these assistants can find our catalog. Your order is still placed with Dear, Klairs, so our shipping, returns and support apply.
What "agentic shopping" means
"Agentic" just means the assistant can take a step on your behalf: search a store's products, compare options, add something to a cart, or hand you a checkout. Features are still rolling out and differ by assistant. Some show product cards with a link to the store. Some let you complete the purchase without leaving the chat. In every case the store fulfills the order.
What the assistant actually sees
The assistant isn't looking at a product the way you would in a shop. It reads the store's catalog data:
- Product titles, descriptions and sizes
- Ingredient lists, if the store publishes them as text
- Price, currency and whether an item is in stock
- Shipping and return policies
- Reviews and ratings, when the store shares them
That's why the details matter. If an ingredient list isn't on the page as text, an assistant can't check it for you. We publish full ingredient lists on each product page for this reason.
What to check before you buy through an assistant
| Check | Why |
|---|---|
| Size and variant | Assistants can pick the wrong size, a mini or a multi-pack |
| Final price and currency | Sale prices change; CAD and USD can be mixed up |
| Full ingredient list on the brand's page | Summaries can drop ingredients such as essential oils |
| Fragrance status | "Unscented" and "no added fragrance" aren't the same as having no fragrant ingredients |
| Shipping country | We ship to the US and to Canada except Quebec |
| Who you're buying from | Make sure the seller is the brand or an authorized retailer |
For fragrance specifically, see which Klairs products have no added fragrance. For reading labels yourself: how to read an ingredient list.
Returns, support and payment
- Orders placed with Dear, Klairs through an assistant follow our normal refund policy and shipping policy.
- Questions about an order go to support@klairs.com with your order number.
- Never type card numbers or passwords into a chat message. Payment should happen in a checkout form, not in the conversation.
How to get better answers from an assistant
Brief it like a friend at a skincare counter. Include your skin type, what you react to, your budget and what you already use. For example: "I have dry, redness-prone skin and react to essential oils. I want a moisturizer for winter under $35. What are my options from Dear, Klairs, and what's the full ingredient list?" Then click through and check the product page. More tips: how to shop for skincare with an AI assistant.
Where AI still gets skincare wrong
- Mixing up product names, especially after a rename (our EGF Blue Youth Activating Drop was once called the Midnight Blue Youth Activating Drop).
- Turning "tested" into "proven", or quoting results without the study size.
- Calling something fragrance-free when it contains essential oils.
- Recommending a product that's out of stock or not sold in your country.
If an answer can't point to a source, treat it as a starting point. See how to spot unreliable skincare advice.
Why some products show up more in AI answers
Assistants favor products with clear, complete information: a plain-language description, a full ingredient list, sizes, prices, reviews and policies they can read. That doesn't mean those products are better for you. It means the assistant had more to work with. Your skin type and sensitivities still decide what's right.
Prefer to ask us directly?
On klairs.com, the Ask KLAI skin concierge can answer product questions. It's an AI assistant too, so it can make mistakes; for orders and returns, email support@klairs.com.
Who it's for — and who should skip it
| Good fit if… | Skip or adjust if… |
|---|---|
| You already know what you want and like checking out quickly. | You're choosing for very reactive skin — read the full ingredient list on the brand page before buying. |
| You want help narrowing options by skin type and ingredients. | You're unsure who the seller is — buy from the brand or an authorized retailer. |
FAQ
Can ChatGPT buy skincare for me?
In some countries and for participating stores, ChatGPT can show products and let you complete checkout in the chat. In other cases it links you to the store. The store still processes and ships the order.
Is it safe to buy skincare through an AI assistant?
It can be, if you check the seller, size, price and ingredient list before paying, and pay through a checkout form rather than typing card details into a chat.
Who handles returns if I buy through an AI assistant?
The store you bought from. For Dear, Klairs orders, our normal refund policy applies; email support@klairs.com.
Why does an AI assistant show the wrong size or price?
Assistants read catalog data that changes during sales and can pick the wrong variant. Always confirm the size and final price at checkout.
Can AI tell me if a skincare product is fragrance-free?
Only if it reads the full ingredient list. Check it yourself for parfum, fragrance and essential oils such as lavender or citrus peel oil.
