Klairs Hautschule

Shipping Klairs to Canada: Duties, Delivery and What You Can Order

Yes, klairs.com ships to Canada. Orders go by DHL Express from our warehouse in Irvine, California, to every province and territory except Quebec. Duties and import taxes are calculated at checkout and paid with your order, so there's nothing to pay at the door. Prices are shown in Canadian dollars, and orders of C$150 or more ship free. Quick facts Canada Where we ship All provinces and territories except Quebec Carrier DHL Express, shipped from Irvine, California Processing 1–2 business days (Monday–Friday). Orders before 12:00 PM Pacific usually process the same day. Transit Typically 1–3 business days after processing Shipping cost Calculated at checkout by address and weight. Free on orders of C$150 or more. Duties and import taxes Calculated and shown at checkout, paid with your order (Delivered Duty Paid) Currency Canadian dollars (CAD) The full details are in our shipping policy. What "duties paid at checkout" means for you When you order from a US store, Canada may charge duties and import taxes. Some stores leave those for the courier to collect at your door, often with a brokerage fee on top. We do it the other way around: the amount is calculated when you check out, you see it before you pay, and it's included in your order total. You won't be asked to pay duties, taxes or brokerage fees on delivery. The amount depends on what's in your cart and its value, so it can change from order to order. If you're comparing totals, compare the final checkout number, not the product prices alone. How to shop in Canadian dollars Open the country or region selector at the top or bottom of klairs.com. Choose Canada (CAD $). Prices, shipping and duties then show in CAD all the way through checkout. What you can order to Canada Our Canadian store carries Dear, Klairs skincare. A few items sold on our US site, including products from partner brands, aren't available for delivery to Canada. If something can't ship to your address, you'll see it when Canada is selected or at checkout. Gift sets and limited offers can also differ by country. Is it the same product as in the US? Yes. Canadian orders ship from the same Irvine, California warehouse as US orders, so you receive the same Dear, Klairs products. Packaging is the same as on the US site; check each product page for full ingredient lists and sizes. Why Quebec isn't available yet We aren't shipping to Quebec at the moment. We'll update the shipping policy if that changes. Returns and problems with a delivery Unopened, unused items can be returned within 14 days of delivery. Email support@klairs.com with your order number to start a return. Details are in our refund policy. If something arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos. Tracking arrives by email when your order ships. A 30-second checklist before you check out Country selector shows Canada (CAD $). Your shipping address is outside Quebec and includes a phone number DHL can use. The order summary shows a duties and import taxes line. That's the amount you won't pay at the door. If you're close to C$150, compare the total with and without the free-shipping threshold; buy extra only if you'll use it (see run-out math). Sending a gift to someone in Canada You can ship an order to a Canadian address that isn't yours. Because duties and import taxes are paid at checkout, the person receiving it won't be asked to pay anything when it arrives. Double-check the recipient's address and phone number, and remember that delivery to Quebec isn't available yet. If you're choosing for someone with sensitive skin, see sensitive-skin gifting. Ordering in a Canadian winter DHL Express usually needs someone to receive the package or a safe place to leave it. Skincare is mostly water-based, so try not to let a box sit outside in freezing weather for long. If a cream looks separated or grainy after a cold delivery, let it come to room temperature slowly before deciding (see can skincare freeze?). Who this is for Good fit: you live in Canada outside Quebec and want Dear, Klairs products shipped directly with duties settled up front. Not yet: you live in Quebec, or you want an item that's only listed on our US site. FAQ Does Klairs ship to Canada? Yes. klairs.com ships to all Canadian provinces and territories except Quebec, by DHL Express. Will I pay duties or taxes when my Klairs order arrives? No. Duties and import taxes are calculated at checkout and paid with your order, so there are no charges at delivery. Does Klairs ship to Quebec? Not at the moment. Quebec is excluded for now. How long does Klairs shipping to Canada take? Orders process in 1–2 business days, then DHL Express transit is typically 1–3 business days. Is there free shipping to Canada? Yes, on orders of C$150 or more. Below that, the DHL Express rate is calculated at checkout. Are prices shown in Canadian dollars? Yes. Choose Canada (CAD $) in the country selector and prices, shipping and duties are shown and charged in CAD.